Frequently Asked Questions

Where do you ship?

We currently ship to selected European countries, including Germany, France, Italy, Spain, the Netherlands, and Belgium.
We plan to expand to more countries in the future.

How long does shipping take?

Shipping times to the EU are typically 7–25 business days. Please note that processing your order may take 1–3 business days before shipping begins.

How much does shipping cost?

Shipping is completely free on all orders.

Do you provide tracking information?

Yes! Once your order is processed and shipped, we’ll upload your tracking number. You can check your tracking status anytime on our Track Your Order page.

How do returns work?

We offer a 15-day return policy for product issues such as damage, defects, or incorrect items. The first return per order is completely free. For more details, please visit our Return & Refund Policy page.

Can I change or cancel my order?

If your order hasn't been processed yet, we may be able to modify or cancel it. Contact us at contact@saturnhalo.com as soon as possible.

I ordered multiple items, will they arrive together?

Sometimes, items may ship separately depending on availability and warehouse locations. You’ll receive separate tracking numbers if this happens.

Do you offer gift packaging?

Not at this time, but our packaging is minimal, secure, and discreet.

Still have questions?

Feel free to email us at contact@saturnhalo.com. We’re happy to help!